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At the point of redemption, a valid email address must be provided in order for the e-voucher to be supplied. Once redemption is completed, you will receive an email with your e-voucher details after the order confirmation. Once submitted, e-voucher redemptions may not be cancelled or returned. For help using your e-voucher, please email: support@citicardsfulfillment.com quoting your unique claim code. Check your e-voucher for Terms and Conditions and the e-voucher expiry date. Expired e-vouchers cannot be extended or replaced. e-vouchers are not reloadable, or redeemable for cash. The website and the e-voucher redemption process is managed by Digital Glue on behalf of Citigroup Pty Ltd.

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